Tag: Chris Thomas

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Why being recognised goes a long way to building trust...

There’s commercial value linked to recognition as we constantly strive to recreate reliable digital identities across industries, channels and countries, says Experian fraud director Chris Thomas. But in doing so a careful balance between trust, customer security, convenience, fraud and friction needs to be created. Our 2018 Global Fraud...

Read more Why being recognised goes a long way to building trust
When it comes to preventing fraud, knowledge is power...

Win customer certainty and a competitive advantage with insight into emerging fraud trends Fraud is a growing concern for consumers and businesses alike, while consumers expect to be safeguarded. How well-equipped are you for online customer authentication? Our 2018 Global Fraud and Identity Report analyses the opportunities, costs and...

Read more When it comes to preventing fraud, knowledge is power
The modern fraud problem is about striking the right b...

Experts share their views on how to achieve a balanced approach to fraud prevention The primary aim in managing fraud is to enable businesses to do more business safely and make banking safe for customers, revealed Paul Mathias, Group Head of Fraud Risk Management at Barclays Africa, in his...

Read more The modern fraud problem is about striking the right balance between fraud prevention and delivering excellent customer experiences
How an online bank reduced new account opening fraud b...

As an online-only bank, this financial institution needed to maintain a lower cost structure compared to their traditional banking competitors, in order to specialise in high-value money market accounts and certificates of deposit with some of the highest yields paid in the market. As with many online banks, it...

Read more How an online bank reduced new account opening fraud by US$2.3 million
Are you failing to get to grips with true cost of frau...

You’re not alone. It’s emerged that around half of all boardrooms say increased exposure to fraud is among the biggest challenges currently faced. But at the same time, far fewer fraud teams (16%) believe their businesses are effective at preventing or managing it. New findings highlight why only the...

Read more Are you failing to get to grips with true cost of fraud – despite it being a top-priority?
Businesses now rate fraud as key inhibitor to commerci...

Our research reveals majority of boardrooms are now waking up to the fact fraud prevention and friction have a direct impact on customer experience and lost sales. Many businesses admit increasing exposure to fraud is at the top of their agenda – despite big gaps in best practice when...

Read more Businesses now rate fraud as key inhibitor to commercial success – for the first time ever
Convenience versus privacy and the importance of ensur...

Amid the slew of new internet-connected devices launched this year, we share eight tips to help your customers retain their security. Internet-connected devices are now pretty much everywhere and among the top holiday sales this year.  Around the world more and more of us are using devices like virtual...

Read more Convenience versus privacy and the importance of ensuring your customers’ security
Half of organisations don’t have visibility of the tru...

Our recent webinar, co-presented with Forrester, and Chris Thomas, Experian’s Director of Fraud and ID in EMEA, highlighted the acute need for businesses to...

Read more Half of organisations don’t have visibility of the true cost of mobile fraud to their business