Tag: Customer Experience

Loading...
Back to the classroom for Experian South Africa as sta...

Hundreds of students from 60 schools in and around Johannesburg’s Gauteng province are being equipped with the knowledge, know-how and skill-set to help them make better-informed credit decisions as they approach adulthood. We’ve joined forces with South Africa’s Credit Bureau Association (CBA) and the National Credit Regulator (NCR) as...

Read more Back to the classroom for Experian South Africa as staff school teenagers in credit awareness
Why being recognised goes a long way to building trust...

There’s commercial value linked to recognition as we constantly strive to recreate reliable digital identities across industries, channels and countries, says Experian fraud director Chris Thomas. But in doing so a careful balance between trust, customer security, convenience, fraud and friction needs to be created. Our 2018 Global Fraud...

Read more Why being recognised goes a long way to building trust
Customer Experience...

A core theme at our recent Innovation Summit was Customer Experience and how it is becoming a critical differentiator in acquiring, managing and retaining customers. Knowing your customer and delivering the best customer experience possible has never been more critical than in today’s digital context, where the customer is...

Read more Customer Experience