Tag: forrester

Loading...
Get in gear for Open Banking – or get left behind...

The era of so-called ‘Open Banking’ looks set to arrive in South Africa within the next five years, writes global consulting director Nick Tuttelberg. Regulatory change to deliver it has already been made in Britain, Australia, with Europe not far behind – so it’s only a matter of time before we...

Read more Get in gear for Open Banking – or get left behind
Remaining agile and responsive in the face of rising f...

Missed our latest in-depth industry fraud webinar with consultant Frédéric Dubout? No problem – simply click on the link below to watch the recording in full. Your customer engagement can be enhanced without increasing complexity, cost or fraud risk. Success hinges on leveraging every potential type of data set...

Read more Remaining agile and responsive in the face of rising fraud
Why being recognised goes a long way to building trust...

There’s commercial value linked to recognition as we constantly strive to recreate reliable digital identities across industries, channels and countries, says Experian fraud director Chris Thomas. But in doing so a careful balance between trust, customer security, convenience, fraud and friction needs to be created. Our 2018 Global Fraud...

Read more Why being recognised goes a long way to building trust
Why nearly three-quarters of decision-makers say inves...

Read the key strategies for success here. As more businesses recognise the commercial impact of data-driven customer insights, it’s no surprise that 71% of the 590 CXOs interviewed in our new annual survey with Forrester Consulting, say investing in advanced analytics is now a top business priority. In order...

Read more Why nearly three-quarters of decision-makers say investing in advanced analytics is a top business priority
Why insights-driven businesses will be the winners in ...

The shift in power and focus on the customer means organisations must digitally-transform their business to keep up. The digital era demands a fundamental shift towards customer outcomes and customer experience. To meet these expectations companies need to become ever-more data-insights driven, and get the most out of the...

Read more Why insights-driven businesses will be the winners in the digital economy
Why innovation helps Experian retain its position amon...

For the fourth consecutive year, we’ve been included in Forbes Magazine’s Top 100 list of the World’s Most Innovative Companies. At Experian, we are proud to foster a global culture of continuous innovation. The recognition is a testament to our focus on putting our customers at the center of...

Read more Why innovation helps Experian retain its position among Forbes’ Top 100 Most Innovative Companies in the World
Safeguard your sales by driving your customer insight...

Insight counts because lost sales cost. Businesses across the globe are now becoming increasingly reliant on a combination of data, analytics and technology to ensure they offer the very best customer experience first time – and every time. Those that don’t, readily admit they’re now facing flat-lining revenues and...

Read more Safeguard your sales by driving your customer insight
Poor customer management costs in lost sales and misse...

Nearly half of all businesses fail to get a consistent view of their customers across all channels – resulting in flat-lining or declining revenue for more than a third. Are you among them? Click here to join the webinar and hear the latest insight, expert opinion and best practice...

Read more Poor customer management costs in lost sales and missed opportunities
Why accurate insight is now the top priority for busin...

Boardrooms unanimously agree that accurate insight across the customer life cycle is critical to their growth, with the vast majority (81%) firmly positioning it as their top business priority for the year ahead. But more than two out of three readily admits their current approach to customer experience is...

Read more Why accurate insight is now the top priority for businesses as maximised customer experience becomes critical to growth