Tag: Innovation Summit

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Get in gear for Open Banking – or get left behind...

The era of so-called ‘Open Banking’ looks set to arrive in South Africa within the next five years, writes global consulting director Nick Tuttelberg. Regulatory change to deliver it has already been made in Britain, Australia, with Europe not far behind – so it’s only a matter of time before we...

Read more Get in gear for Open Banking – or get left behind
New thinking in assessing SMEs – but are banks missing...

With all the new banking entrants coming into the SA market this year, it is surprising that only one of them has publicly stated that they will specifically target the SME market, writes global consulting director Nick Tuttelberg. The others seem to be more focused on poaching business from...

Read more New thinking in assessing SMEs – but are banks missing an opportunity?
Customer Experience...

A core theme at our recent Innovation Summit was Customer Experience and how it is becoming a critical differentiator in acquiring, managing and retaining customers. Knowing your customer and delivering the best customer experience possible has never been more critical than in today’s digital context, where the customer is...

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