Please note, we cannot answer personal credit report queries sent to us on these feedback forms. The quickest way to get help and advice about your credit report is to visit Consumer Advice or contact the help desk on 0861 10 56 65.

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Contact Us

Johannesburg (Head Office)

Ballyoaks Office Park
Tel: (011) 799-3400 

Cape Town (Sales office)

Tel: (021) 659-7600

Durban (Sales office)

Umhlanga Ridge
Tel: 0861 222 634

Consumer Queries

Phone: 0861 10 56 65

As of 1 June 2015, on-site consumer enquiries will not be available at any Experian offices.

Should you have a consumer enquiry, please phone our Help Desk on 0861 105 665  for assistance or email us at