Probe SM
Effective Collections and Recoveries starts before the customer even becomes delinquent. Through the effective use of data, triggers and segmentation, organisations can gain a picture of where customers are becoming over-indebted and may struggle to meet their commitments. This means you can take immediate, pre-emptive action.
How can we help you?
Probe SM enables organisations to drive strategy proactively and reactively at every touchpoint with the customer. Operating at account and customer level, it deploys immediate, consistent and appropriate customer management. Probe SM combines data management with segmentation, scorecards and strategies to drive customer management throughout the organisation. It aggregates data from account management systems and other sources with historical data, and uses it to calculate the unique set of decisioning variables used in the scoring and strategy setting processes.
A few key facts
- Carry out regular customer reviews to detect deteriorating trends prior to delinquency.
- Use customer-level data to get the full customer picture.
- Test the degree to which customers' finances are stressed and manage your exposure.
- Prioritise cases going into collections based on risk, behaviour and customer value.
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