Nearly half of all businesses fail to get a consistent view of their customers across all channels – resulting in flat-lining or declining revenue for more than a third.
Are you among them? Click here to join the webinar and hear the latest insight, expert opinion and best practice to retaining, serving and safeguarding your customers. It covers:
• Best practice.
• Critical insight into why two-thirds of business leaders admit their current approaches to customer management are ineffective.
• Why more than a third now report declining, or at best, flat-lining revenue.
The research hinges on a new in-depth study by Forrester Consulting, which surveyed nearly 400 senior business leaders across EMEA on our behalf.