All posts by Dominic.Eaves

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How data management and preparation for GDPR can drive...

At the end of May 2018, the EU’s ambitious General Data Protection Regulation (GDPR) comes into force, by which time all businesses transacting across Europe must comply with the new legislation. Are you prepared for the new regulations, will you be compliant with the new demands and what impact...

Read more How data management and preparation for GDPR can drive your performance
Why innovation helps Experian retain its position amon...

For the fourth consecutive year, we’ve been included in Forbes Magazine’s Top 100 list of the World’s Most Innovative Companies. At Experian, we are proud to foster a global culture of continuous innovation. The recognition is a testament to our focus on putting our customers at the center of...

Read more Why innovation helps Experian retain its position among Forbes’ Top 100 Most Innovative Companies in the World
Safeguard your sales by driving your customer insight...

Insight counts because lost sales cost. Businesses across the globe are now becoming increasingly reliant on a combination of data, analytics and technology to ensure they offer the very best customer experience first time – and every time. Those that don’t, readily admit they’re now facing flat-lining revenues and...

Read more Safeguard your sales by driving your customer insight
Poor customer management costs in lost sales and misse...

Nearly half of all businesses fail to get a consistent view of their customers across all channels – resulting in flat-lining or declining revenue for more than a third. Are you among them? Click here to join the webinar and hear the latest insight, expert opinion and best practice...

Read more Poor customer management costs in lost sales and missed opportunities
Why accurate insight is now the top priority for busin...

Boardrooms unanimously agree that accurate insight across the customer life cycle is critical to their growth, with the vast majority (81%) firmly positioning it as their top business priority for the year ahead. But more than two out of three readily admits their current approach to customer experience is...

Read more Why accurate insight is now the top priority for businesses as maximised customer experience becomes critical to growth
Business review paves the way for customer service imp...

The business review that paved the way for customer service improvements and saved €250 million (Rand 3370 million) for one leading telco  By moving away from internal siloes, connecting the dots and cost-effective use of analytics and data helped improved customer experience from start to finish. Our client is...

Read more Business review paves the way for customer service improvements and saves €250 million (Rand 3370 million)
How an online bank reduced new account opening fraud b...

As an online-only bank, this financial institution needed to maintain a lower cost structure compared to their traditional banking competitors, in order to specialise in high-value money market accounts and certificates of deposit with some of the highest yields paid in the market. As with many online banks, it...

Read more How an online bank reduced new account opening fraud by US$2.3 million
Are you failing to get to grips with true cost of frau...

You’re not alone. It’s emerged that around half of all boardrooms say increased exposure to fraud is among the biggest challenges currently faced. But at the same time, far fewer fraud teams (16%) believe their businesses are effective at preventing or managing it. New findings highlight why only the...

Read more Are you failing to get to grips with true cost of fraud – despite it being a top-priority?
Businesses now rate fraud as key inhibitor to commerci...

Our research reveals majority of boardrooms are now waking up to the fact fraud prevention and friction have a direct impact on customer experience and lost sales. Many businesses admit increasing exposure to fraud is at the top of their agenda – despite big gaps in best practice when...

Read more Businesses now rate fraud as key inhibitor to commercial success – for the first time ever