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How data management and preparation for GDPR can drive...

At the end of May 2018, the EU’s ambitious General Data Protection Regulation (GDPR) comes into force, by which time all businesses transacting across Europe must comply with the new legislation. Are you prepared for the new regulations, will you be compliant with the new demands and what impact...

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Why innovation helps Experian retain its position amon...

For the fourth consecutive year, we’ve been included in Forbes Magazine’s Top 100 list of the World’s Most Innovative Companies. At Experian, we are proud to foster a global culture of continuous innovation. The recognition is a testament to our focus on putting our customers at the center of...

Read more Why innovation helps Experian retain its position among Forbes’ Top 100 Most Innovative Companies in the World
Making insight count by leveraging technology and anal...

Our recent webinars considered the findings from Forrester Consulting’s research paper Winning in the Customer Era, in which 73% of the respondents stated that they believe the way in which they do business today will change radically over the next five years. The main drivers for change are competition,...

Read more Making insight count by leveraging technology and analytics to build a 360° view of your customer
Safeguard your sales by driving your customer insight...

Insight counts because lost sales cost. Businesses across the globe are now becoming increasingly reliant on a combination of data, analytics and technology to ensure they offer the very best customer experience first time – and every time. Those that don’t, readily admit they’re now facing flat-lining revenues and...

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Driving Data and Insight: Meet our new Chief Data Offi...

For more than 100 years, Experian has been using the power of data to transform lives, businesses and economies for the better. And never before has data’s potential been so great. The acceleration of technology means that we now live in a world built on data – it is...

Read more Driving Data and Insight: Meet our new Chief Data Officer
Poor customer management costs in lost sales and misse...

Nearly half of all businesses fail to get a consistent view of their customers across all channels – resulting in flat-lining or declining revenue for more than a third. Are you among them? Click here to join the webinar and hear the latest insight, expert opinion and best practice...

Read more Poor customer management costs in lost sales and missed opportunities
Why accurate insight is now the top priority for busin...

Boardrooms unanimously agree that accurate insight across the customer life cycle is critical to their growth, with the vast majority (81%) firmly positioning it as their top business priority for the year ahead. But more than two out of three readily admits their current approach to customer experience is...

Read more Why accurate insight is now the top priority for businesses as maximised customer experience becomes critical to growth
Business review paves the way for customer service imp...

The business review that paved the way for customer service improvements and saved €250 million (Rand 3370 million) for one leading telco  By moving away from internal siloes, connecting the dots and cost-effective use of analytics and data helped improved customer experience from start to finish. Our client is...

Read more Business review paves the way for customer service improvements and saves €250 million (Rand 3370 million)
On the couch – Paul Mathias...

1. What inspired you to choose the field you’re in? Spent a long time in banking which has offered opportunities in a number of fields. Enjoy the challenges presented by managing fraud in a business environment, the need to drive down losses while keeping an eye on business needs...

Read more On the couch – Paul Mathias