The shift in power and focus on the customer means organisations must digitally-transform their business to keep up. The digital era demands a fundamental shift towards customer outcomes and customer experience. To meet these expectations companies need to become ever-more data-insights driven, and get the most out of the...
Visit our new GDPR resources page On 28 May 2018, the EU’s ambitious General Data Protection Regulation (GDPR) comes into force, by which time all businesses operating across Europe must comply with the new legislation. Are you ready? Are you prepared for the new regulations, will you be compliant...
Do you genuinely know the quality, depth and integrity of the personal data you hold? Is it accurate and up to date? Ensuring data quality isn’t just good practice – it makes sound commercial sense. By the end of May next year, the EU’s General Data Protection Regulation (GDPR)...
The General Data Protection Regulation (GDPR) comes into effect at the end of May 2018. When it does all organisations will need to maintain accurate data on their EU customers. The aim is to strengthen data privacy and protection for all EU citizens. It will transform processes to standardise...
At the end of May 2018, the EU’s ambitious General Data Protection Regulation (GDPR) comes into force, by which time all businesses transacting across Europe must comply with the new legislation. Are you prepared for the new regulations, will you be compliant with the new demands and what impact...
A core theme at our recent Innovation Summit was Customer Experience and how it is becoming a critical differentiator in acquiring, managing and retaining customers. Knowing your customer and delivering the best customer experience possible has never been more critical than in today’s digital context, where the customer is...
For the fourth consecutive year, we’ve been included in Forbes Magazine’s Top 100 list of the World’s Most Innovative Companies. At Experian, we are proud to foster a global culture of continuous innovation. The recognition is a testament to our focus on putting our customers at the center of...
Our recent webinars considered the findings from Forrester Consulting’s research paper Winning in the Customer Era, in which 73% of the respondents stated that they believe the way in which they do business today will change radically over the next five years. The main drivers for change are competition,...
Insight counts because lost sales cost. Businesses across the globe are now becoming increasingly reliant on a combination of data, analytics and technology to ensure they offer the very best customer experience first time – and every time. Those that don’t, readily admit they’re now facing flat-lining revenues and...