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Driving Data and Insight: Meet our new Chief Data Offi...

For more than 100 years, Experian has been using the power of data to transform lives, businesses and economies for the better. And never before has data’s potential been so great. The acceleration of technology means that we now live in a world built on data – it is...

Read more Driving Data and Insight: Meet our new Chief Data Officer
Poor customer management costs in lost sales and misse...

Nearly half of all businesses fail to get a consistent view of their customers across all channels – resulting in flat-lining or declining revenue for more than a third. Are you among them? Click here to join the webinar and hear the latest insight, expert opinion and best practice...

Read more Poor customer management costs in lost sales and missed opportunities
Why accurate insight is now the top priority for busin...

Boardrooms unanimously agree that accurate insight across the customer life cycle is critical to their growth, with the vast majority (81%) firmly positioning it as their top business priority for the year ahead. But more than two out of three readily admits their current approach to customer experience is...

Read more Why accurate insight is now the top priority for businesses as maximised customer experience becomes critical to growth
Business review paves the way for customer service imp...

The business review that paved the way for customer service improvements and saved €250 million (Rand 3370 million) for one leading telco  By moving away from internal siloes, connecting the dots and cost-effective use of analytics and data helped improved customer experience from start to finish. Our client is...

Read more Business review paves the way for customer service improvements and saves €250 million (Rand 3370 million)
On the couch – Paul Mathias...

1. What inspired you to choose the field you’re in? Spent a long time in banking which has offered opportunities in a number of fields. Enjoy the challenges presented by managing fraud in a business environment, the need to drive down losses while keeping an eye on business needs...

Read more On the couch – Paul Mathias
The modern fraud problem is about striking the right b...

Experts share their views on how to achieve a balanced approach to fraud prevention The primary aim in managing fraud is to enable businesses to do more business safely and make banking safe for customers, revealed Paul Mathias, Group Head of Fraud Risk Management at Barclays Africa, in his...

Read more The modern fraud problem is about striking the right balance between fraud prevention and delivering excellent customer experiences
How an online bank reduced new account opening fraud b...

As an online-only bank, this financial institution needed to maintain a lower cost structure compared to their traditional banking competitors, in order to specialise in high-value money market accounts and certificates of deposit with some of the highest yields paid in the market. As with many online banks, it...

Read more How an online bank reduced new account opening fraud by US$2.3 million
Are you failing to get to grips with true cost of frau...

You’re not alone. It’s emerged that around half of all boardrooms say increased exposure to fraud is among the biggest challenges currently faced. But at the same time, far fewer fraud teams (16%) believe their businesses are effective at preventing or managing it. New findings highlight why only the...

Read more Are you failing to get to grips with true cost of fraud – despite it being a top-priority?
Businesses now rate fraud as key inhibitor to commerci...

Our research reveals majority of boardrooms are now waking up to the fact fraud prevention and friction have a direct impact on customer experience and lost sales. Many businesses admit increasing exposure to fraud is at the top of their agenda – despite big gaps in best practice when...

Read more Businesses now rate fraud as key inhibitor to commercial success – for the first time ever