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The modern fraud problem is about striking the right b...

Experts share their views on how to achieve a balanced approach to fraud prevention The primary aim in managing fraud is to enable businesses to do more business safely and make banking safe for customers, revealed Paul Mathias, Group Head of Fraud Risk Management at Barclays Africa, in his...

Read more The modern fraud problem is about striking the right balance between fraud prevention and delivering excellent customer experiences
How an online bank reduced new account opening fraud b...

As an online-only bank, this financial institution needed to maintain a lower cost structure compared to their traditional banking competitors, in order to specialise in high-value money market accounts and certificates of deposit with some of the highest yields paid in the market. As with many online banks, it...

Read more How an online bank reduced new account opening fraud by US$2.3 million
Are you failing to get to grips with true cost of frau...

You’re not alone. It’s emerged that around half of all boardrooms say increased exposure to fraud is among the biggest challenges currently faced. But at the same time, far fewer fraud teams (16%) believe their businesses are effective at preventing or managing it. New findings highlight why only the...

Read more Are you failing to get to grips with true cost of fraud – despite it being a top-priority?
Businesses now rate fraud as key inhibitor to commerci...

Our research reveals majority of boardrooms are now waking up to the fact fraud prevention and friction have a direct impact on customer experience and lost sales. Many businesses admit increasing exposure to fraud is at the top of their agenda – despite big gaps in best practice when...

Read more Businesses now rate fraud as key inhibitor to commercial success – for the first time ever
Convenience versus privacy and the importance of ensur...

Amid the slew of new internet-connected devices launched this year, we share eight tips to help your customers retain their security. Internet-connected devices are now pretty much everywhere and among the top holiday sales this year.  Around the world more and more of us are using devices like virtual...

Read more Convenience versus privacy and the importance of ensuring your customers’ security
Are you really meeting your digital customers’ ...

Mobiles, smartphones and hand-helds are now mandatory lifestyle essentials for us all amid predictions there will be 50 billion networked devices. Just to give the big number some perspective – it will equate to seven times more devices than there are people on Planet Earth. Decisions are being made...

Read more Are you really meeting your digital customers’ expectations?
The opportunity cost of fraud versus friction...

We’re all in a technological arms race with fraudsters, making prevention and cyber-security everyone’s challenge. Fraudsters are fast, adaptable, indiscriminate, well-resourced and sophisticated – brutally highlighted by current estimates predicting global fraud is set to top US$2 trillion by 2020. At the same time, an increasingly sophisticated breed of...

Read more The opportunity cost of fraud versus friction
Enter the age of the digital customer – the rules for ...

During the past 12 months we have seen three common global trends emerging in the digital challenges facing ‘traditional’ large enterprise’ organisations. First, we’re seeing that organisations still have a disconnected view of the customer. They are struggling to ‘connect the dots’ across online and offline channels, internal systems, business...

Read more Enter the age of the digital customer – the rules for competing to win and retain customers have changed!
Are you successfully plugging customers in to a seamle...

Nearly three out of four board rooms admit their online customer experiences are simply inadequate, new research has revealed. It comes as business leaders across the globe accept we’ve now reached a digital tipping point, given it’s widely acknowledged traditional business models will disappear within the next five years....

Read more Are you successfully plugging customers in to a seamless digital experience?