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Why innovation helps Experian retain its position amon...

For the fourth consecutive year, we’ve been included in Forbes Magazine’s Top 100 list of the World’s Most Innovative Companies. At Experian, we are proud to foster a global culture of continuous innovation. The recognition is a testament to our focus on putting our customers at the center of...

Read more Why innovation helps Experian retain its position among Forbes’ Top 100 Most Innovative Companies in the World
Safeguard your sales by driving your customer insight...

Insight counts because lost sales cost. Businesses across the globe are now becoming increasingly reliant on a combination of data, analytics and technology to ensure they offer the very best customer experience first time – and every time. Those that don’t, readily admit they’re now facing flat-lining revenues and...

Read more Safeguard your sales by driving your customer insight
Businesses now rate fraud as key inhibitor to commerci...

Our research reveals majority of boardrooms are now waking up to the fact fraud prevention and friction have a direct impact on customer experience and lost sales. Many businesses admit increasing exposure to fraud is at the top of their agenda – despite big gaps in best practice when...

Read more Businesses now rate fraud as key inhibitor to commercial success – for the first time ever
Are you really meeting your digital customers’ ...

Mobiles, smartphones and hand-helds are now mandatory lifestyle essentials for us all amid predictions there will be 50 billion networked devices. Just to give the big number some perspective – it will equate to seven times more devices than there are people on Planet Earth. Decisions are being made...

Read more Are you really meeting your digital customers’ expectations?
The opportunity cost of fraud versus friction...

We’re all in a technological arms race with fraudsters, making prevention and cyber-security everyone’s challenge. Fraudsters are fast, adaptable, indiscriminate, well-resourced and sophisticated – brutally highlighted by current estimates predicting global fraud is set to top US$2 trillion by 2020. At the same time, an increasingly sophisticated breed of...

Read more The opportunity cost of fraud versus friction
Enter the age of the digital customer – the rules for ...

During the past 12 months we have seen three common global trends emerging in the digital challenges facing ‘traditional’ large enterprise’ organisations. First, we’re seeing that organisations still have a disconnected view of the customer. They are struggling to ‘connect the dots’ across online and offline channels, internal systems, business...

Read more Enter the age of the digital customer – the rules for competing to win and retain customers have changed!
Finding balance at the digital tipping point...

Right now businesses across the globe are at a digital tipping point as ‘traditional’ commercial models are predicted to simply disappear within the next five years, new research has shown. It comes as the majority of senior business leaders also acknowledge many of their current commercial approaches are ineffective,...

Read more Finding balance at the digital tipping point
The view from the top...

Change is coming and time is running out, new research reveals. We commissioned Forrester Consulting to gauge opinion among nearly 400 CEOs and senior business leaders working across Europe, the Middle East, and Africa. Many are saying the same things as they face up to critical gaps in their...

Read more The view from the top
Three out of four predict traditional business models ...

New research shows the majority of boardrooms admit they’re far from ready to meet the digital challenge. It also emerged data-driven customer insight is now a top commercial priority for more than four out of five (81%) traditional businesses as they aim to close the gap on leaner, new-to-market...

Read more Three out of four predict traditional business models to be obsolete within the next five years