Target the right customers at the right time

Having the correct contact information for your customers is crucial, but knowing the best time to contact them is just as important. Experian’s advanced analytics help you fine-tune your collections strategy, ensuring you reach out at the most effective moments.

By combining bureau data with customer-specific information, our analytics team can design an optimal strategy tailored to your unique collections goals and market. One of our powerful tools, Assisted Strategy Design, uses optimisation techniques to create the ideal collections approach for your specific targets.

Additionally, we can help you build a Right Time to Call model using your dialer or call centre data. This model predicts the best times to contact individual customers based on their behaviour patterns, maximising the chances of a successful first call.

Speak to your Experian Account Executive to learn how custom analytics can elevate your collections strategy.

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