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Credit Expert consumer credit reports

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Welcome to My Credit Expert, Experian’s new consumer credit report portal!

To get your free Experian credit report and score, please register (you will have to re-register, if you are an existing Experian CreditExpert user due to security enhancements) using your South African ID and phone number. Once you are registered, you can access your free Experian credit report as often as you would like and at any time.

If you have any questions or require support, please contact our Consumer Care Centre on 0861 10 56 65 or via email at EZA.Creditexpert@experian.com

 

Protecting yourself against Identity theft

Identity theft is when someone steals your personal information or possessions, so they can use your identity. Identity fraud is when they use your identity for their own financial gain – usually at a great cost to you. You might not even realise that your information has been stolen until after the fraud has happened and only find out when a bill arrives for something you didn’t buy, or when you have trouble taking out a credit card or a mobile phone contract. According to research from Experian’s Victims of Fraud team, it takes an average of 292 days for people to discover their information has been used for fraudulent purposes.

Protect yourself from identity theft

Let us be your co-pilot

You should check your credit report regularly to ensure it is up to date and reflects your credit track record accurately. You are entitled one free credit report per year.

Your risk profile

Inaccurate information could paint a picture of your financial health that is not true.

You have a right to log a dispute and challenge the information on your credit report should you believe that it is incorrect. Experian has 20 days to investigate and provide a response. 

You are encouraged to take advantage of the free annual service provided by credit bureaux, as prescribed by the National Credit Act, giving consumers the right to access their credit reports once a year at no cost.

Handy tips

Get handy tips on understanding your credit report

At Experian we encourage you to keep a regular check on your credit report to ensure all the information is accurate.

A credit report is not only about keeping track of your credit reputation, it can assist you with budgeting and protecting your personal information against identity fraud. The report summarises your financial behaviour such as whether you regularly pay the full instalment on your accounts and on time. Inaccurate information could paint a picture of your financial health that is not true.

You have a right to log a dispute and challenge the information on your credit report should you believe that it is incorrect. Experian has 20 days to investigate and provide a response. We encourage you to take advantage of the free annual service provided by credit bureaux, as prescribed by the National Credit Act, giving you the right to access your credit report once a year at no cost. To get a copy of your free credit report please contact Experian at:

Tel: 0861 10 56 65
Email: EZA.consumer@experian.com

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