Experian Trust Centre

Understand how we gather, store and use personal information.

Experian Trust Centre - all you need to know about how Experian processes information

Experian is a leading information services company, which means we look after vast amounts of data. We have always been committed to using data responsibly to make a positive difference. In this modern, data-rich world it can be easy to lose track of how your personal data is being used, which is why we work hard to give you complete transparency over what we hold and how we use it.

The Experian Trust Centre is a central hub that aims to explain in simple terms what information Experian holds, where we source it, what we do with it, and to whom we share it. This centre includes information on our legal and compliance material relating tothe Protection of Personal Information Act (POPIA), the Promotion of Access to Information Act (PAIA), and other information processes. Here you will also find various forms with which to help manage your information held by Experian or to initiate a complaints process.

As part of the credit environment, Experian has responsibilities to both consumers and businesses. You will find information relating to both. For Experian, consumers mean data subjects which includes natural and juristic people in South Africa; where third parties refer to companies with a business relationship with Experian including clients, suppliers or the end-user of the data. When navigating the centre, please ensure you are visiting the pages relevant to you.

Information for 3rd-Party Stakeholders

This page contains information for companies or professionals that have a business relationship with Experian as a client or a vendor.

Client & Vendor Information

Legal Notices & Policies


The following forms are available to you should you need to request access to your information, request a correction of your personal information, object to the processing of your personal information, request the deletion of your personal information or deletion of a record, or to lodge a complaint regarding your personal information.

  • Form 1: Use to object to the processing of personal information in terms of POPIA.
  • Form 2: Use to request for correction or deletion of personal information of destroying or deletion of a record.
  • Form 3: Experian Data Processing Complaint Form.
  • DSAR Form: Used to request access to your personal information in terms of POPIA.
  • PAIA Access Form: Use to request access to a record of a private body in terms of PAIA.