Experian Trust Centre

Understand how we gather, store and use bureau information.

Experian Trust Centre - all you need to know about how Experian processes information

Experian is a leading information services company, which means we look after vast volumes of data. We have always been committed to using data responsibly to make a positive difference. In this modern, data-rich world it can be easy to lose track of how your personal data is being used, which is why we work hard to give you complete transparency over what we hold and how we use it.

The Experian Trust Centre is a central hub that aims to explain in simple terms what information Experian holds, where we source it, what we do with it, and to whom we share it. This centre includes information on our legal and compliance material relating to POPIA, PAIA, and other information processes. Here you will also find various forms with which to help manage your information held by Experian or to initiate a complaints process.

As part of the credit environment, Experian has responsibilities to both consumers and businesses. You will find information relating to both. For Experian, consumers mean South African citizens and any foreign nationals living in South Africa; where clients refers to companies with a business relationship with Experian. When navigating the centre, please ensure you are visiting the pages relevant to you.

Information for Consumers

This page contains information for South African citizens and any foreign nationals living in South Africa.

Consumer Information

Information for 3rd-Party Stakeholders

This page contains information for companies or professionals that have a business relationship with Experian as a client or a vendor.

Client & Vendor Information

Legal Notices & Policies

Forms

The following forms are available to you should you need to request access to your information, request a correction of your personal information, object to the processing of your personal information, request the deletion of your personalinformation or deletion of a record, or to lodge a complaint regarding your personal information.

  • DSAR Form: Used to request access to your personal information in terms of POPIA.
  • Form 1: Use to object to the processing of personal information in terms of POPIA.
  • Form 2: Use to request for correction or deletion of personal information of destroying or delteion of a record.
  • Form 3: Experian Data Processing Complaint Form.
  • PAIA Access Form: Use to request access to record of a private body in terms of PAIA.