Experian is a leading information services company, which means we look after vast volumes of data. We have always been committed to using data responsibly to make a positive difference. In this modern, data-rich world it can be easy to lose track of how your personal data is being used, which is why we work hard to give you complete transparency over what we hold and how we use it.
The Experian Trust Centre is a central hub that aims to explain in simple terms what information Experian holds, where we source it, what we do with it, and to whom we share it. This centre includes information on our legal and compliance material relating to POPIA, PAIA, and other information processes. Here you will also find various forms with which to help manage your information held by Experian or to initiate a complaints process.
As part of the credit environment, Experian has responsibilities to both consumers and businesses. You will find information relating to both. For Experian, consumers mean South African citizens and any foreign nationals living in South Africa; where clients refers to companies with a business relationship with Experian. When navigating the centre, please ensure you are visiting the pages relevant to you.
The following forms are available to you should you need to request access to your information, request a correction of your personal information, object to the processing of your personal information, request the deletion of your personalinformation or deletion of a record, or to lodge a complaint regarding your personal information.