Identity Verification

Our Identity Verification Service

Experian’s Identity Verification Service (IDV) supports efficient, accurate, and secure consumer identification. It is designed to mitigate identity fraud risk while supporting compliance with FICA obligations, giving businesses confidence in their customer engagements. The IDV solution offers both a real-time call to Department of Home Affairs (DHA) and Cache Data. Our cache data still allows you to verify the identification using our on-file data.

This service is ideal for businesses that require support in verification of customer identity, particularly in industries such as financial services, insurance, and telecommunications, where FICA compliance and fraud prevention are critical.

Note: cache data is historical/onfile data may not reflect real-time status.

The benefits at a glance

Reduces identity fraud risks with real-time verification

Supports businesses in meeting their FICA obligations

Enhances customer trust by offering a secure identification process

Provides the option to retrieve a consumer’s ID photograph for additional verification

Learn how Experian’s Real-Time Identity Verification Service can help protect your business and streamline customer onboarding

Key Features

Real-Time Verification: Identity verification requests can be processed immediately through a direct link to the Department of Home Affairs.
ID Photograph Option: Includes the option to retrieve and use the consumer's ID photograph for visual identification.
Detailed Outputs: The results include the ID issue date, deceased and marital status, country of birth, and source of data (HANIS/NPR).
Flexible Access: Available through API integration, Online Product Portal, or batch processing.
FICA Compliance: Supports businesses in meeting legal identity verification obligations.
Optional Cache reference where DHA is offline

How It Works

A business submits a client’s ID number and requests optional data such as an ID photograph and Cache Option (the call is made only when DHA is offline). The request is processed in real-time by the Department of Home Affairs, which provides results that include the ID issue date, marital and deceased status, and, if requested, the ID photograph. The service supports rapid and accurate identity verification to minimise the risk of fraud.

Find out how Experian’s Real-Time Identity Verification Service can help protect your business

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