Consumer data

Helping organisations understand their customers and make smarter, faster decisions

Turning consumer data into useful insights that help you understand and support your customers

Is a customer who they claim to be? Can they afford the credit they’re asking for? Do they qualify for a service we provide? Are they about to leave us for a competitor?

Businesses need to answer questions like these thousands of times a day. You need to make decisions fairly and respond quickly. And to do that, you need a clear, complete picture of each individual customer. That’s where we come in.

Over 5,000 (?) organisations across the country – from small start-ups to multi-nationals – use our information to manage risk, identify and prevent fraud, combat money laundering and recover unpaid debts. We also help public-sector organisations understand the people, places and communities they work with.

Why choose Experian?

Depth and breadth of data

We add millions of records into our consumer credit bureau every month, using over 600 of the largest and most up-to-date sources in the South Africa.


Data quality

Matching data to consumers allows us to unlock the true value of the data and give a holistic view of each individual.

Working with our data suppliers to ensure the most accurate, up-to-date information is available

Why data accuracy matters

For a customer, inaccurate details could be the difference between acceptance and rejection. Only by giving organisations an accurate picture of each customer’s circumstances can we ensure they’re treated fairly and correctly.

Correct and current data reduces friction throughout the customer journey by enabling instant decisions and reducing customer queries, as well as helping us to fulfil our regulatory obligations.

Our data quality process

Over of the largest and most up-to-date sources in the South Africa supply us with data – either in real time, daily, monthly or quarterly. All data goes through strict quality checks before being added to our database, meaning we process millions of data items every day.[SA numbers required]


Unique insights

Helping organisations understand and support their customers better

What insights do we provide?

Our data, people and processes are trusted by over clients and millions of consumers. With over 30 years’ experience in sourcing, processing and matching data, we turn complex information into clear insights that help businesses understand, manage and provide for their customers.

Businesses can use this information to verify a customer’s identity or contact details, detect and prevent fraud, understand people’s financial circumstances and attitudes, make responsible lending decisions, and help customers choose the most suitable products for them.

Identity and relationships information

We can confirm a consumer’s personal details and identify the different identities, addresses and financial relationships they may have.

Credit and financial information

We can give a comprehensive view of each person’s credit and financial commitments, use and repayments behaviour, as well as assess affordability.

Legal and government information

We can identify whether a consumer has had any kind of financial court judgement, legal intervention, government sanctions or confirmed cases of fraud.

Contact information

We can provide and validate your customers’ contact information.

Asset information

We can confirm an individual’s property and vehicle ownership, plus value, equity and specification or details. We also know when they put their house up for sale.

Employment information

With their consent, we can confirm an individual’s employment status and references.

Find out how we can help your business thrive