Once the decision has been made to use an external agency to collect debt, significant benefits can be achieved by allocating each case to the most appropriate agency.
This is because each EDC’s performance varies according to the type of customer.
This can be driven by:
Age and type of debt
Actions they undertake
Experian’s optimisation solutions consider every possible action at an individual customer level to achieve the best possible results, leading to significant performance uplifts against even very sophisticated ranking or hierarchical approaches.
Furthermore, Experian’s solutions enable risk and collections teams to deploy the optimal EDC allocation strategy using existing decisioning software or collections platforms.