Increased competition coupled with economic and market changes make it difficult to understand whether the shifts you are seeing in your credit portfolios are a result of external factors or the impact of past strategies.
Identifying future changes to improve performance is crucial to developing sound and relevant strategies to support sustainable growth. Market and portfolio insight gives you the context and quantitative analysis to support decisions about changes in strategy and operational planning.
Optimally allocate customers to the best path, treatment or strategy in order to maximise the performance of the collections operation and help support your customers.
Optimally allocate customers to the best contact, channel or offer in order to maximise the performance of sales and marketing activity and provide the customer with the product they want.
Optimally allocate dialler capacity and resource to accounts in order to maximise the efficiency and effectiveness of your dialler operation.
Reduce the number of customers being impacted by unnecessary fraud referrals and increase the detection of attempted fraud.