Every interaction with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. A missed loan payment or a bill not paid on time could mean your customer was just forgetful or they are facing real financial difficulty. Knowing the difference is important to deciding which is the fairest course of action to take. Putting that knowledge into action is even more critical.
PowerCurve Collections unlocks the power of data and analytics to provide the guidance needed to personalise the collections process, effectively recovering debt whilst preserving long-term customer relationships.
Increase recoveries - Apply relevant targeted collections actions.
Reduce collection costs - Automate decisions and use best practise collection techniques.
Maintain compliance - Manage collections with the customer at the heart of your strategy.
Increase customer retention - Deliver higher quality interactions through enhanced customer insight.
PowerCurve Collections brings together key components to provide a rounded collections solution: